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Who’s to Say He or She is Sorry?

I have encountered several clients who apologize for suing. They make a special attempt to distinguish themselves from others who they see as greedy or “gaming” the system. Why is this so? Why has a stigma been attached to the idea that we should be able to vindicate our rights? On some level, these clients understand that it takes a degree of empathy for an insurance company to believe that a plaintiff has suffered and that his or her attorney is fighting for justice, not money. And, this empathy is often difficult to achieve. Given that, the lawyer is better off preparing the case and expecting that the case will be respected regardless of the thoughts or quips of an insurance adjuster. Maybe things got worse as a result of the McDonald’s coffee case, a case largely perceived to afford an individual an unwarranted recovery. The point I like to emphasize is that an inherent bias in the system, if one exists, can be overcome in the right case with the right client.

There has been endless commentary attempting to explain the skepticism that plaintiffs endure in personal injury litigation. Maybe we have it reversed? Maybe the focus and onus should be on the insurer whose insured has allowed a hazardous condition or situation to develop. No doubt, the insurers have won the battle of public opinion but, thankfully, cases are resolved in a different forum.

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Feinberg & Alban, P.C. fervently protects your rights
  • The Boston firm of Feinberg & Alban, P.C. specializes its practice in the area of personal injury.

    The attorneys serve the entire state of Massachusetts in addition to affiliating with lawyers in other states to handle cases outside of Massachusetts.

  • $7.7 Million Award for Feinberg & Alban Client in Personal Injury Trial

    Boston Attorneys Win Highest Injury Verdict in Massachusetts in 2011 & 2012.

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    I had a wonderful experience working with Robert Feinberg and Colleen Santoro. I never once had doubts about how my case would be handled. I knew I was in great hands with both of them. I was always informed and felt confident in their ability to re...

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    Betsy Rose

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    This firm is great! They negotiated a settlement for us after another firm told us we had no case. The whole process was quick and easy. Colleen was so easy to work with and very responsive.

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    Ellen Carita

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    Highly recommend this firm! Colleen Santora was my sister's attorney for her motor vehicle accident. Colleen was always responsive and answered all our questions. She was transparent and put 100 effort in the case. She very knowledgeable. I would re...

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    Warda Khurram

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    My wife with our dog crossed the street when was hit by a car. Our attorney Alexis Cahill was professional, knowledgeable and reliable. We had good communications with her all the time while my wife recovered from her injuries. We are completely sati...

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    michaelvideohere

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    I got chance make car accident (it's not my fault). Before I didn't have any accident like that one. I choose this agency accidentally due to it's location was convenient to my job. I was surprise (good surprise) that agency lawyer (Colleen Santora) ...

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    Anatoly Gorbatchev

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